Refund policy

Pelotero Brand Return & Refund Policy

Returns & Exchanges

We want you to love your Pelotero gear.  If you're not completely satisfied with your purchase, we accept returns or exchanges within 14 days of delivery.  

To be eligible for a return or exchange:

  • Items must be unused, unworn, and in original packaging. 
  • Sunglasses must have all original accessories (such as cases and cleaning cloths). 
  • Hats must be in new condition with tags attached. 

To start a return or exchange, email us at peloterobrand@gmail.com with your order number and reason for return. 

Refunds

Once we receive and inspect your item, we'll notify you if the return is approved.  If approved, a refund will be processed to your original payment method within 5-7 business days.  Shipping costs are non-refundable.  

Damaged or Defective Items

If your item arrives damaged or defective, email us at peloterobrand@gmail.com within 7 days of delivery with photos of the issue.

Non-Returnable Items

  • Gift cards and final sale items are non-refundable
  • Used or damaged products (unless they arrived that way) cannot be returned. 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.  We recommend using a trackable shipping service. 

Have questions? Reach out to us at peloterobrand@gmail.com -- we're here to help!