Shipping policy

Pelotero Brand Shipping Policy

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note: delivery times are estimates and may be affected by carrier delays, weather or other unforeseen circumstances.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Packages

If your package is delayed or lost in transit, please contact the carrier first for the most accurate updates.
If your package is marked as delivered but you haven't received it, please check with neighbors or your local post office. If you still can't locate it, contact us at peloterobrand@gmail.com

Returns or Exchanges

We accept returns/exchanges within 30 days of delivery for unused and unworn items.
Shipping costs for returns are the customer's responsibility unless the item is defective or incorrect.

For any questions, reach out to us at peloterobrand@gmail.com